Only the German version of this page is legally binding; this translation is provided for information.
1. Scope
These General Terms and Conditions apply to all orders of food and drinks placed via the online shop pizzalamammawds.de and by telephone with Pizza La Mamma – Heim- und Party-Service, owner Satpal Singh Aulakh, Siemensstraße 3/1, 71263 Weil der Stadt (hereinafter “we”). Customers within the meaning of these terms are consumers and businesses.
2. Conclusion of contract
The presentation of food and drinks in the online shop is not a binding offer but an invitation to order. By clicking the order button at the end of the checkout you submit a binding offer to conclude a purchase contract for the items in your basket. Before submitting, you can check and correct all entries on the basket and checkout pages.
After submitting you receive an automatic e-mail confirming receipt of your order (order confirmation). With this order confirmation we accept your offer; the contract is thereby concluded. If, exceptionally, we cannot fulfil an order (e.g. outside the delivery area, closing time, ingredient unavailable), we will inform you immediately by phone or e-mail; no contract is concluded in that case.
We store the contract text; you receive the order data with the order confirmation. The contract language is German.
3. Prices
All prices in the online shop are final prices in euros and include statutory VAT. The price at the time of ordering applies. Delivery and collection have different prices: the online shop shows the price for the chosen service type (delivery or collection) and, underneath, the price for the other one; the price of the service type selected when the order is placed is binding. Additional costs arise only from the delivery fees shown during checkout (section 4), which are added to the delivery prices. The lunch menu has separate prices for collection and delivery, shown on the product; the delivery price includes the delivery fee (section 4). Prices in the online shop may differ from the prices on the flyer and in the shop.
4. Delivery area, delivery fees, minimum order value
We deliver to the following places (delivery area). The delivery fee and the minimum order value depend on the zone and are shown during checkout; the delivery fee is added to the delivery prices of the items:
Zone 1 (delivery fee €2.00, minimum order €8.00): Weil der Stadt, Merklingen, Schafhausen, Ostelsheim, Simmozheim, Malmsheim, Grafenau-Döffingen, Grafenau-Dätzingen, Möttlingen.
Zone 2 (delivery fee €3.00, minimum order €15.00): Hausen, Neuhausen, Lehningen, Magstadt, Althengstett, Neuhengstett, Unterhaugstett, Heimsheim, Renningen, Münklingen, Mühlhausen.
Zone 3 (delivery fee €5.00, minimum order €20.00): Perouse, Gechingen, Darmsheim, Steinegg, Ottenbronn, Warmbronn, Aidlingen, Tiefenbronn, Heumaden, Dagersheim, Monakam, Hamberg.
Zone 4 (delivery fee €5.00, minimum order €25.00): Friolzheim, Stammheim, Bad Liebenzell, Calw.
The minimum order value refers to the value of goods excluding the delivery fee. There is no minimum order value for collection. Deliveries to addresses outside the delivery area are not possible.
Lunch menu (Mon–Fri 11–14, except public holidays): if the order consists of lunch menus only, the delivery fee is included in the menu’s delivery price; the zone’s minimum order value still applies. If the order contains other items, the zone’s delivery fee applies.
5. Delivery times and ordering hours
We accept orders during the following ordering times: Monday to Friday 10:30–14:00 and 16:30–22:45, Saturday 10:30–22:45, Sundays and public holidays 11:30–22:45. Our opening hours – and therefore the times for delivery and collection – are Monday to Friday 11:00–14:00 and 17:00–23:00, Saturday 11:00–23:00, Sundays and public holidays 12:00–23:00. Orders placed before opening with the option “As soon as possible” are prepared first when we open. The lunch menu can only be ordered Monday to Friday between 11:00 and 14:00. Delivery usually takes 20 to 60 minutes after the order confirmation; it may take longer during busy periods or due to weather or traffic. Stated delivery times are non-binding estimates unless a delivery time has been expressly agreed as binding.
For a pre-order (option “Later”) we deliver in the selected time slot; short deviations of a few minutes are possible. Delivery is only possible within opening hours.
6. Collection
If you choose “Collection”, we prepare your order for the stated time at our shop, Siemensstraße 3/1, 71263 Weil der Stadt. Food not collected within 30 minutes after the collection time will be disposed of; the purchase price remains payable.
7. Payment
Payment is made in cash on delivery or collection (cash payment). Please have the exact amount ready if possible. If we offer further payment methods (e.g. PayPal), they are shown during checkout; for online payment the amount is due with the order.
8. Retention of title
The delivered goods remain our property until paid in full.
9. Acceptance of the delivery
Please check the delivery for completeness on handover and report any obvious errors immediately to the driver or by phone. If delivery to the stated address is not possible (nobody available, wrong address), we will try to reach you by phone; if this fails, the delivery is deemed to have been offered and the purchase price remains payable.
10. Warranty and liability
Statutory warranty rights apply. In the case of faulty, incomplete or damaged deliveries we deliver the missing items, replace the dish or refund the price – please contact us immediately on 07033 81390 or at info@pizzalamammawds.de. As the food is freshly prepared and perishable, we ask you to report problems within 30 minutes of receipt.
We are liable without limitation for intent and gross negligence and for damage resulting from injury to life, body or health. In the case of slight negligence we are liable only for the breach of essential contractual obligations (cardinal obligations) and limited to the foreseeable damage typical of the contract. Liability under the Product Liability Act remains unaffected.
11. Allergens and additives
Information on allergens and additives can be found with the individual products in the online shop. Our food is prepared in a kitchen in which all 14 allergens subject to labelling are processed; cross-contamination cannot be excluded. In the case of intolerances, please ask by phone before ordering.
12. Right of withdrawal
There is no right of withdrawal for freshly prepared and perishable food (§ 312g (2) nos. 1 and 2 BGB). Details and the model withdrawal form can be found on the withdrawal policy page.
13. Dispute resolution
The European Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.
14. Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods; for consumers this choice of law applies only insofar as the protection afforded by mandatory provisions of the law of the state of the consumer’s habitual residence is not withdrawn. Should individual provisions of these terms be invalid, the validity of the remaining provisions remains unaffected.
Version: September 2026
